Claims Litigation Manager-Auto

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years work experience handling liability and first party claims or progressive experience in litigation.
2 years customer contact experience.
Claims adjusters license in assigned state or ability to obtain license within 3 months.
Demonstrated negotiation and customer service skills.
Excellent communication skills with experience as an effective liaison between partners, members, outside and management.
Knowledge of P&C policies state laws.
Knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses auto, property or commercial.
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
Applies intermediate knowledge of claims litigation processes.
Proactively manages litigation and acts as liaison with members, internal and external counsel.
Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
Represents USAA at mediations, case conferences, and/or trials.
Reviews, audits, and approves legal fees and expenses.
Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.
Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
Recognizes and solves routine and intermediate issues arising out of legal case management.
Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.
Interacts with membership, attorneys and management to advise on moderately complex litigation.
Ensures members receive high levels of service from themselves and law firm vendors.
May act as an informal resource for team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

5+ years’ experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
2+ years’ direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
Familiarity with injury claims litigation processes
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.)
Experience working Texas state claims