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Claims Advocate – Overnight Shift
Company | Uber |
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Location | Phoenix, AZ, USA |
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Salary | $31.25 – $34.62 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Junior |
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Requirements
- High School Diploma or equivalent.
- 1+ year of claims experience-handling sensitive or safety-related matters
- Willingness to work holidays, overnight shifts, and weekends.
Responsibilities
- Provide voice-to-voice support or messaging handling while demonstrating empathy when communicating with users involved in auto crashes, ensuring their needs are met while de-escalating situations when necessary.
- Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
- Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
- Utilize Uber’s internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
- Serve as the primary contact for insurance carriers, customers involved in incidents, and other stakeholders via phone and chat.
- Work closely with Adjusters and other third-party insurance partners to facilitate seamless claim resolutions and ensure that all parties understand Uber’s insurance policies.
Preferred Qualifications
- Knowledge of U.S. auto claims coverage
- Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
- Strong written and verbal communication skills – You are an effective communicator and listener, and you’re comfortable expressing ideas and opinions to varied audiences
- High flexibility – When the only constant is change, you’re ready to roll with the punches while remaining customer-centric and driving resolutions
- Familiarity with claims systems and tools such as Chronicle, Bliss, JIRA, and Zendesk.
- Ability to multitask across various technology platforms.