Claims Advocate – Overnight Shift

Claims Advocate – Overnight Shift

Requirements

• High School Diploma or equivalent.
• 1+ year of claims experience-handling sensitive or safety-related matters
• Willingness to work holidays, overnight shifts, and weekends.

Responsibilities

• Provide voice-to-voice support or messaging handling while demonstrating empathy when communicating with users involved in auto crashes, ensuring their needs are met while de-escalating situations when necessary.
• Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
• Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
• Utilize Uber’s internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
• Serve as the primary contact for insurance carriers, customers involved in incidents, and other stakeholders via phone and chat.
• Work closely with Adjusters and other third-party insurance partners to facilitate seamless claim resolutions and ensure that all parties understand Uber’s insurance policies.

Preferred Qualifications

• Knowledge of U.S. auto claims coverage
• Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
• Strong written and verbal communication skills – You are an effective communicator and listener, and you’re comfortable expressing ideas and opinions to varied audiences
• High flexibility – When the only constant is change, you’re ready to roll with the punches while remaining customer-centric and driving resolutions
• Familiarity with claims systems and tools such as Chronicle, Bliss, JIRA, and Zendesk.
• Ability to multitask across various technology platforms.