Citrix Managed Service Delivery Lead
| Company | Arrow Electronics |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $116700 – $160000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- 10+ years of experience in IT service delivery or enterprise solution management, with a strong focus on Citrix technologies and managed services
- Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree preferred
- Proven experience in client-facing strategic roles, with demonstrated success in leading enterprise-level Citrix implementations or services
- Strong business acumen and the ability to align technology solutions with business value and customer outcomes
Responsibilities
- Lead the delivery and evolution of Citrix managed services by aligning technical solutions with customer business objectives and Arrow’s strategic vision
- Collaborate with senior stakeholders, clients, and cross-functional teams to define, design, and deliver scalable Citrix solutions that meet long-term organizational goals
- Translate complex business requirements into functional and system design specifications, leveraging use cases to ensure user-centric outcomes and service usability
- Drive quality assurance across all phases of service delivery — from design through implementation — ensuring accuracy, reliability, and consistency in deliverables
- Conduct in-depth analysis of client data, usage patterns, and business trends to propose forward-looking service enhancements and technology roadmaps
- Support the Project Manager in defining project scope, estimating effort, and developing business cases, including cost-benefit analysis for proposed initiatives
- Contribute thought leadership to the development and enhancement of Arrow’s managed services portfolio and Citrix capabilities
- Act as a strategic advisor and subject matter expert in Citrix technologies and managed services, shaping long-term client strategies and service models
- Guide cross-functional teams through complex problem-solving using best practices, industry benchmarks, and innovative approaches
- Lead continuous improvement initiatives to enhance service delivery performance, client satisfaction, and operational efficiency
- Mentor and coach junior staff, fostering a culture of excellence, innovation, and professional development
Preferred Qualifications
- Project management/IT Service Management certifications are preferred