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Child Support Case Manager – Entry
| Company | Oregon State Government |
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| Location | Salem, OR, USA |
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| Salary | $4023 – $5575 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office.
- A Bachelor’s Degree.
- Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.
Responsibilities
- Review individuals’ case documents and records to determine if a child support order is needed.
- Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.
- Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.
- Apply federal and state laws, rules, and agency policies and procedures.
- Verify payments are properly disbursed.
- Verify accuracy of any state agency claims against child support.
- Request, review, and evaluate paternity declarations to initiate action. Complete and file legal documents to establish paternity. Process modification requests.
- Gather wage and health care information, research and apply child support guidelines to calculate support obligation.
Preferred Qualifications
- Adaptability when facing change in job processes and requirements.
- Skill in sorting through, and analyzing, mass amounts of information.
- Professional experience communicating policies, rules, or laws to the public.
- Computer proficient with a clear ability to learn new systems and methods.
- Experience using a variety of computer programs to view, enter, edit, and extract information.
- Ability to independently complete assignments on time.
- Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
- An ability to work in an environment with frequent interruptions.
