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Child Care Specialist
| Company | Public Consulting Group |
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| Location | San Diego, CA, USA |
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| Salary | $20.5 – $24.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Strong verbal and written communication skills.
- Ability to work with and relate to participants and staff and demonstrate active listening skills.
- Ability to display professionalism and empathy for participants and staff with diverse backgrounds.
- Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public.
- Ability to work independently and on multiple projects simultaneously.
- Ability to communicate across all levels of management and staff.
- Possess proper etiquette including customer relation techniques and superior verbal and written communication skills.
- Must be computer literate and have MS Word, Excel and Internet skills.
- Ability to learn specialized databases and software systems.
- Process oriented and results-driven work strategy.
- Excellent accuracy and attention to detail.
- Ability to prioritize work and meet deadlines.
- Ability to recognize and maintain the confidentiality of all materials and information in the work setting.
- Demonstrated ability to use various computer systems preferably CalSaws although not required.
- Ability to maintain a record keeping and follow-up system.
- High self-awareness and ability to accept feedback.
- Detail and process improvement-oriented and results-driven.
- Ability to analyze data and develop summary reports.
Responsibilities
- Conduct group and one-one intakes with clients applying for Stage 1 subsidized childcare benefits.
- Assist clients with childcare application and provide information about childcare provider options and resources.
- Determine clients’ eligibility for subsidized childcare benefits based on knowledge of eligibility requirements, regulations and guidelines.
- Collect, analyze, verify, and process documentation in a timely manner and according to program regulations, guidelines and standard operating procedures.
- Manage a caseload using State and County software systems, child care case management software and a Microsoft Access database.
- Properly maintain client case files by requesting, reviewing, and updating documentation for continual compliance.
- Process childcare changes or extensions within required timelines.
- Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.
- Assist supervisor in meeting all performance metrics and achieving participant stated outcomes.
- Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives.
- Assist with quality control procedures to ensure operational processes are executed accurately.
- Validate and complete monthly reports that measure project objectives.
- Assist in identifying training needs.
- Assist with ensuring participants receive quality and timely services.
Preferred Qualifications
- A minimum of 4 year’s relevant work experience in the public sector or other customer-centric service sector/industry preferred.
- 2 to 4 years of case management experience; experience with coaching and mentoring.
