Chat Sales and Support
| Company | GoDaddy |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Customer Service Experience
- You’re a self-starter that dedicatedly plans and prioritizes your day to complete tasks necessary with minimal supervision
- This role is work from home so your internet speed needs to be at least 2mbs down and 2mbs up
- You’re at home work environment, should be a quiet place to receive and handle calls when required, as well as providing prompt responses to customers via chat
- You meet the performance metrics required for this role such as schedule adherence
Responsibilities
- Educate customers on security related issues regarding their websites utilizing chat
- Knowledge of GoDaddy products inside and out so you can educate as well as offer technical support
- Responding promptly to customers inquiries via call or chat
- Maintaining proper records of customer interactions
- Ensuring customer happiness and providing customer support when needed
- Lead generation including sending leads to Sales Consultants
- Maintain customer care standards
Preferred Qualifications
- We take care of website security issues every single day so it’s meaningful to know things like file transfer protocol, DNS, and SSH
- You possess the ability to learn new concepts on the fly