Channel Sales Ops Manager

8+ years of experience in partner operations, channel operations, or related sales/business operations roles, preferably within a SaaS or high-growth tech company
Demonstrated ability to identify operational gaps, define scalable solutions, and drive cross-functional alignment to implement them
Understanding of channel sales motions, including two-tier distribution, VARs, and global systems integrators
Advanced skills in Excel/Google Sheets (pivot tables, vlookups, visual storytelling) and PowerPoint/Google Slides
Strong business acumen and judgment, analytical and problem-solving skills, and ability to structure solutions to complex problems
Strong communication, collaboration, and leadership skills, and the ability to effectively partner with all levels of management
Self-starter, highly motivated with insatiable curiosity to learn about and influence the business
Works well within a matrixed environment, with the ability to manage simultaneous projects with multiple stakeholders, and tight deadlines

Drive process improvements and automation initiatives to enhance efficiency in channel programs, partner onboarding, deal registration, and incentives management
Support annual and quarterly partner planning, including segmentation, territory assignments, and partner quota allocations
Track channel sales KPIs and deliver performance insights to channel leadership
Act as the business lead for channel-related systems (e.g., PRM, CRM), partnering with IT and global sales operations to ensure data quality and tool effectiveness
Deliver actionable analytics on a regular cadence and dashboards to monitor pipeline, bookings, and partner performance
Provide ad-hoc analysis to support strategic decisions
Operationalize and track partner incentives, rebates, and MDF (Marketing Development Funds), ensuring accurate and timely execution
Work closely with Channel Sales, Finance, Legal, Marketing, and Operations teams to align on priorities and ensure smooth execution of channel initiatives