Channel Operations Manager

Bachelor’s degree
8+ years of experience in order management (order to cash) for hardware products, supporting Retail and Enterprise customers
3+ years of direct people management experience
Proven track record in onboarding new partners, products, and markets
Managing or contributing to Collaborative Planning, Forecasting and Replenishment processes
Proficiency in using major ERP platforms such as Oracle, SAP, or similar systems
Experience working in a fast-paced environment with changing priorities and deadlines

Build, mentor, and grow the North America channels operations team
Collaborate with cross-functional partners to drive business growth and process efficiency
Develop and implement operational skills to add value for partners and improve performance
Measure and report on operational KPIs to drive improvement
Ensure internal and SOX compliance for order management processes
Optimize allocation processes through alignment with sales and supply planning teams
Act as first point of escalation for regional operational issues
Communicate priorities and status updates to business leaders
Set clear objectives and deploy team resources to achieve business goals
Foster an environment of continuous improvement and knowledge sharing within the team
Delivering results through projects, initiatives, and process improvements
Influencing and communicating effectively at all organizational levels

Prior experience adapting to changes and ensure business continuity
Experience building, managing, and mentoring high-performing teams
In depth analytical and technical skills to analyze and address complex business challenges
Work collaboratively with teams to automate and enhance processes, driving increased efficiency and productivity