Change Enablement Project Coordinator

Change Enablement Project Coordinator

Requirements

• Requires 11 Years with HS, 5 years with BS/BA or 3 years with MS/MA or 0 to 2 years with PhD.
• Must be US Citizen, and hold active/current DoD Secret clearance
• Requires ITIL training or certification
• IAT II certification
• Requires experience and proficiency with service management ticketing system (Remedy preferred)
• Senior level experience creating, managing, and coordinating enterprise changes in a large environment with datacenter operations
• Experience with change, release, onboarding requirements and facilitating hosted application onboarding to cloud environment
• Experience supporting enterprise data center operations and hosted application customers

Responsibilities

• Support change management process, procedure, execution, and documentation.
• Coordinate change enablement activities such as Change Advisory Boards, Change Request (CRQ) development and creation, coordinate with other enterprise-level ITSM staff and complete leadership reporting.
• Maintain and report change-related response metrics and closely coordinate with other IT Service Management process leads particularly Event, Incident and Problem Management.
• Be responsible for coordinating the planning, development, reporting and execution of the organization’s change management processes under the guidance of organization Change Enablement leadership.
• Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, and solution components of the project.
• Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources.
• Provide input to, document, and enforce HCS Change Enablement (ChE) policies, processes, and procedures.
• Support the design, development, delivery, and management of a communications plan; Conduct impact analyses, assess change readiness and identify key stakeholders;
• Monitor and manage change request backlog.
• Facilitate stakeholder meetings and decision boards.
• Coordinate efforts with other ITSM process and functional areas.
• Provide daily support and consultation for all HCS change practitioners.
• Track and report issues.
• Author and present status reports

Preferred Qualifications

• Preferred Cloud change/ release management experience (AWS or Azure)
• Power BI, Remedy Smart Reporting or Advanced Excel skills desired
• Project Management certification desired