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Certified Pharmacy Technician

Certified Pharmacy Technician

CompanyShields Health Solutions
LocationHanover, MD, USA
Salary$24 – $26
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level, Senior

Requirements

  • strong interpersonal communication skills
  • strong phone skills
  • highly proficient in Microsoft Office particularly Excel and Word
  • able to quickly learn other programs and able to extract relevant information
  • strong organizational skills
  • state registered as a pharmacy technician
  • 1+ years of experience as a Pharmacy Technician
  • high school diploma or GED required

Responsibilities

  • show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members
  • make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner
  • answer, resolve and triage inbound inquiries appropriately
  • clarify prescription orders with pharmacist and/or clinician as appropriate
  • proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills
  • following through with claim adjudication and troubleshooting and reject codes
  • partnering with pharmacy to ensure proper in-stock of medications
  • identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
  • identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
  • properly discontinuing patients off service when appropriate
  • documenting work appropriately across all systems
  • manage, organize, and update relevant data using database applications
  • apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
  • identify trends, resolve problems, recommend improvements, implement change
  • actively participate in process improvement initiatives
  • act as a value-added business partner to stakeholders throughout the organization
  • protect organization’s value by keeping information confidential
  • maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations

Preferred Qualifications

  • nationally certified as a CPhT or equivalent is strongly preferred but not required
  • preferred: 5-8 years of experience as a Pharmacy Technician
  • experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus