Certified Pharmacy Technician
| Company | Shields Health Solutions |
|---|---|
| Location | Hanover, MD, USA |
| Salary | $24 – $26 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level, Senior |
Requirements
- strong interpersonal communication skills
- strong phone skills
- highly proficient in Microsoft Office particularly Excel and Word
- able to quickly learn other programs and able to extract relevant information
- strong organizational skills
- state registered as a pharmacy technician
- 1+ years of experience as a Pharmacy Technician
- high school diploma or GED required
Responsibilities
- show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members
- make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner
- answer, resolve and triage inbound inquiries appropriately
- clarify prescription orders with pharmacist and/or clinician as appropriate
- proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills
- following through with claim adjudication and troubleshooting and reject codes
- partnering with pharmacy to ensure proper in-stock of medications
- identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
- identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
- properly discontinuing patients off service when appropriate
- documenting work appropriately across all systems
- manage, organize, and update relevant data using database applications
- apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
- identify trends, resolve problems, recommend improvements, implement change
- actively participate in process improvement initiatives
- act as a value-added business partner to stakeholders throughout the organization
- protect organization’s value by keeping information confidential
- maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
Preferred Qualifications
- nationally certified as a CPhT or equivalent is strongly preferred but not required
- preferred: 5-8 years of experience as a Pharmacy Technician
- experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus