Certified Diabetes Educator Manager / Nurse Manager

Certified Diabetes Educator Manager / Nurse Manager

Requirements

• Bachelor degree required
• Current Healthcare Professional License
• Current CDCES Certification
• 3+ years of clinical Diabetes experience
• 3+ years of clinical educator experience and contact center experience within the healthcare/pharmaceutical industry including supervising/managing a team required
• Experienced in motivational interviewing and coaching
• Ability to work within established guardrails in support of the nurse navigator team
• Effective presentations skills using a virtual platform with the ability to motivate others
• Leadership skills including strong communication, self-motivation, team building, emotional intelligence, and goal setting
• Willingness to perform the most complex tasks and manage work utilizing critical thinking, problem solving, and superior time management
• High level of competency and comfort with technology including: Ability to work independently and trouble shoot issues within a home remote work environment, Fully competent in MS Office (Word, Excel, PowerPoint), Customer Relationship Management (CRM) experience required, Virtual technology platforms experience required, Telephonic platforms experience required
• Flexibility to work evenings
• Candidate must have a validated home office environment in which to work

Responsibilities

• Use leadership skills to effectively manage a telephonic team
• Provide program start up and ongoing operational oversight and direction including contact center analysis and resource management
• Support the development and monitoring of program goals, key performance indicators, and metrics analyzing data to identify performance gaps and promote continued program improvement
• Develop regular reporting provided to the program director highlighting individual and team performance
• Provide regular and timely coaching to the CDCES team through one on ones, team interactions, and performance management
• Encourage professional development of the CDCES team through training, coaching, quality monitoring, and mentoring
• Support the recruitment, hiring, and training of new nurse navigators
• Perform interaction monitoring for quality assurance and compliance
• Complete managerial administrative duties including timekeeping, attendance, expense reporting, and annual reviews
• Handle interaction escalations when appropriate
• Act as the subject matter expert for the program supported
• Work closely with the program director on team dynamics, day to day challenges, program enhancements, and process improvement
• Perform all duties of the Nurse Navigator as needed
• Demonstrate flexibility, adaptability, and the ability to prioritize tasks
• Any additional duties as assigned by program director

Preferred Qualifications

• Previous experience working remotely
• Bi-lingual Spanish speaking preferred