Certification Specialist – Bilingual – English & French
| Company | Global Payments |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- College degree in Business, Administration, IT or related field.
- 6 years experience in a similar role.
- Bilingual (French / English) is required
- Ability to follow all company policies and procedures as well as internal departmental procedures to ensure consistency.
- Ability to follow, investigate and assess issues to make certain the correct solution is implemented.
- Excellent communication and writing skills to communicate clear specifications and reports to internal and external resources and manage client’s expectations.
- Tandem and Base-24 knowledge.
- Focus on detail, problem-solving and investigation skills required.
- Knowledge of Credit cards (Visa, MasterCard, AMEX, etc) and Interac operation rules and regulations.
- Ability to manage multiple activities of varying complexity under time constraints.
- Willingness to take ownership for own work to continuously improve performance.
Responsibilities
- Provide technical support to the product group and merchants on new products and integrations.
- Attend walkthroughs of solutions and provide technical feedback and guidance to the product group.
- Prepare customized POS test scripts for each solution.
- Generate Test Scripts and verify results from this test execution.
- Act as a Subject Matter Expert for new certifications.
- Assist external developers in fixing variances.
- Provide training and create documentation as required to all business units for certified solutions.
- Perform pilot monitoring and analysis prior to rollout of certified solutions.
- Provide status reporting to the manager as required.
- Provide technical advice, support and guidance to developers and Product Team.
- Develop and manage relationships with POS developers, third party processors, Project Managers, Sales and other business areas.
- Coordinate testing with technicians from partner companies to implement quality assurance procedures before actual deployment of the POS system, and to continue testing procedures during the system in use.
- Test and analyze POS systems with test plans, test kits and test cards, execute tests on POS systems against compliance from the payment requirements of Master Card, Visa Card, Debit Card, American Express, Discover other Card and Credit card companies.
- Duplicate the scenario during the test execution phase; analyze, investigate, and report individual or specific defects to software developers.
- Analyze situations that may create future problems or operations issues and make appropriate recommendations.
- Other projects or tasks, as needed.
Preferred Qualifications
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No preferred qualifications provided.