Centralized Operations Reservations – Core – Agent
| Company | Four Seasons |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Excellent communication and problem solving skills
- Attention to detail
- Ability to multitask
- Strong computer literacy
- Knowledge of phone operations
- High degree of patience
- Work with discretion
- Outgoing personality
- Can-do approach
- Open availability to work all shifts including weekends, overnights, and holidays
- Smart Serve Certification is required.
Responsibilities
- Selling the hotel and providing information to prospective guests
- Capturing sales from incoming calls
- Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
- Ensuring guests are well looked after from the start
- Providing general information about the hotel and assisting callers
- Responding to emergencies by connecting the appropriate individuals by phone or radio
- Acting as the friendly and courteous voice of Room Service and Housekeeping Team.
Preferred Qualifications
- 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
- Previous experience with OPERA PMS is an asset
- Fluency in reading, writing, and spoken English is required
- Additional language a definite asset for career growth
- Completion of Post Secondary Education in Hospitality or related field
- Comfortable with computer systems as well as communicating over the telephone.