Central Scheduler

Central Scheduler

Requirements

• High school diploma or equivalent.
• 2+ years experience in a scheduling, customer service, or sales role.
• Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Responsibilities

• Coordinates and schedules patient appointments with medical providers, ensuring accuracy and efficiency.
• Drives clinical priorities forward by making outbound calls to patients, ensuring they are scheduled promptly.
• Maintains a high level of accuracy in scheduling to meet patient needs and provider availability.
• Understands patients’ needs thoroughly and convincingly presents Strive’s care model to encourage appointment scheduling.
• Communicates effectively with patients via phone to provide appointment information, answers questions, and addresses concerns.
• Achieves daily and weekly Key Performance Indicators (KPIs) related to scheduling efficiency and patient adherence to appointment time and date.
• Handles patient inquiries and objections professionally, providing clear and helpful information to facilitate scheduling.
• Reschedules patient appointments as needed, ensuring minimal disruption to their care plan.

Preferred Qualifications

• Experience, education, or training within the healthcare industry.
• Proficiency in using scheduling software and other relevant computer applications.