Center Clinical Manager

Center Clinical Manager

Requirements

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)

Responsibilities

• Oversees and leads the clinical teams to ensures VIP service to the center’s patients, family members
• In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded
• Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover
• Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy/Medication Technicians
• Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies
• Develops protocols and procedures to improve staff productivity
• Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed
• Assists with the development and execution of business strategies that promote growth and support our core model
• Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies
• Enforces clinical and quality standards of ChenMed
• Analyzes data to provide and provides insights which lead to process and performance improvements
• Act as a liaison between patients, their families and additional care staff
• Provides clinical support as requested for market initiatives
• Manages medical and administrative equipment inventory
• Ensures availability and proper preventative maintenance of emergency equipment
• Troubleshoots malfunctions; calls for repairs; and evaluating new equipment
• Manages medical supply inventories to guarantee optimum levels are readily available
• Completes all required training to dispense medications from medication room
• Performs other duties as assigned and modified at manager’s discretion

Preferred Qualifications

• Experience working with geriatric patients is preferred
• EMR system experience a plus