Cell & Gene Control Tower Logistics Coordinator
| Company | United Parcel Service (UPS) |
|---|---|
| Location | Research Triangle, Durham, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Strong knowledge of PC and Microsoft Programs
- General logistics knowledge (1-3 years minimum)
- Pharma background (1-3 years minimum)
- Customer Service
- Eye for detail
- Excellent communication skills
- Ability to liaise with other departments, demonstrating good communication skills
- Problem Solving
- Flexibility in working hours
- Organized and skilled in tracking
- Experience in dealing with people and speaking to clients
- Experience in the courier or freight industry
- Experience in Pharma, Medicine, or Logistics (REQUIRED)
- Experience in multi-tasking
- Proven work history
- Associate degree, 4 year degree or reasonable work experience as a substitute for education
Responsibilities
- Successfully supporting the daily operations as it relates to cell and gene shipments
- Daily coordination with various branches and close monitoring of the Maestro system
- Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents
- Book shipments in Maestro against client specifications and pre-defined lane mapping
- Pre-alert Branches and LSPs to the collection and delivery instructions
- Review customer bookings in Maestro
- Update Maestro milestones and chase any milestones not added as agreed
- Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments
- Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs
- Monitor GPS tracking on all CGT shipments as well as daily dashboards
- Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment
- Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed
- Post flight and trace investigations to improve service
- Provide support and assistance when dealing with special requirements and inform the Customer Services Group / Project Management team accordingly
- Produce daily reports, which detail any transport issues within the Marken network
- Monitoring LSPs carrying out a job, including calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy
- Ensure All POD’s are recorded within Maestro within the correct agreed timeframes
- Monitor and analyze repetitive operational issues to develop solutions and lessons learned.
Preferred Qualifications
- Airline experience
- Import and Export