Catering Sales Manager
Company | ASM Global |
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Location | Knoxville, TN, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree or Equivalent Certification in Hospitality, Event Management, Food & Beverage Management or Related Field Preferred
- Knowledge of Sales and Marketing Principles
- 1-2 Years Experience in Hospitality, Sales or Event Services Preferred
- Strong communicator; ability to communicate effectively both verbally and in written format to management and staff as well as all types of clients
- Exceptional time management, sales & organizational skills
- Strong attention to detail & ability to prioritize in a fast paced work environment
- Customer service oriented
- Schedule flexibility (nights and weekends required)
- Strong mathematical skills and critical thinking
- Professional presentation, appearance & work ethic
- Must be able to pass criminal background check
- Maintain PCI Compliance certification
- ServSafe Certified or ability to obtain ServSafe Certification within 90 days of hire
- Proficiency with various software programs including Microsoft Outlook, Word, Excel and PowerPoint for Windows
- Experience with VenueOps or similar booking system a plus
- Experience with Social Tables or similar event diagramming software a plus
Responsibilities
- Assume lead role in soliciting, booking & planning all local, one-day food & beverage events to include weddings, proms, galas, fundraising events & meetings and planning of concessions only events such as sporting events and public shows.
- Develop proposals for potential clients and follow through on potential bookings.
- Generate catering contracts and establish payment arrangements in compliance with Finance Department and venue guidelines.
- Guide clients in preparation for events by interpreting & explaining contract provisions, policies & procedures.
- Keep clients informed as to the status of deadline schedules including, but not limited to, contracts, deposits, insurance requirements, menus, guarantees & other relevant event details.
- Detail all banquet event orders, concessions event orders, resumes, floor plans and cost estimates for assigned groups.
- Obtain client signature on contracts, banquet event/concessions event orders and cost estimates.
- Finalize & distribute all banquet event/concessions event orders, resumes & floor plans to the Events, Finance and Food & Beverage staff at least two (2-3) weeks prior to the event.
- Coordinate activities & schedules with the various service contractors/vendors for assigned events.
- Conduct client site visits & inspections as needed.
- Meet with clients to plan & organize food and beverage and logistics details for assigned events.
- Prepare event budgets, monitor event expenditures, produce revenue projections & monitor final billing.
- Maintain effective communication lines with Event, Operations, Food and Beverage, and Finance Departments.
- Follow-up on client requests, concerns and problems related to event details and escalate as needed to senior management.
- Follow up promptly with customers from first contact till the end of the event.
- Provide on-time service to guarantee client satisfaction.
- Ensure successful events by conducting routine and thorough checks of food standards and quality, room set up, and clients’ satisfaction level, before, during and after the event.
- For repeat clients, review past events to keep apprised of event details and clients’ expectations.
- Provide excellent customer service to internal and external guests.
- Develop and maintain a local customer base.
- Report to the Director of Food and Beverage information on potential sales leads and existing client relations.
- Maintain an active role in the local hospitality community & professional associations.
- Attend appropriate planning, organization and other departmental meetings in support of facility operations.
- Serve as Manager on Duty as required.
- Other duties as assigned.
Preferred Qualifications
- 1-2 Years Experience in Hospitality, Sales or Event Services Preferred
- Bachelor’s Degree or Equivalent Certification in Hospitality, Event Management, Food & Beverage Management or Related Field Preferred