Catering Sales Manager

Catering Sales Manager

Requirements

• Bachelor’s Degree or Equivalent Certification in Hospitality, Event Management, Food & Beverage Management or Related Field Preferred
• Knowledge of Sales and Marketing Principles
• 1-2 Years Experience in Hospitality, Sales or Event Services Preferred
• Strong communicator; ability to communicate effectively both verbally and in written format to management and staff as well as all types of clients
• Exceptional time management, sales & organizational skills
• Strong attention to detail & ability to prioritize in a fast paced work environment
• Customer service oriented
• Schedule flexibility (nights and weekends required)
• Strong mathematical skills and critical thinking
• Professional presentation, appearance & work ethic
• Must be able to pass criminal background check
• Maintain PCI Compliance certification
• ServSafe Certified or ability to obtain ServSafe Certification within 90 days of hire
• Proficiency with various software programs including Microsoft Outlook, Word, Excel and PowerPoint for Windows
• Experience with VenueOps or similar booking system a plus
• Experience with Social Tables or similar event diagramming software a plus

Responsibilities

• Assume lead role in soliciting, booking & planning all local, one-day food & beverage events to include weddings, proms, galas, fundraising events & meetings and planning of concessions only events such as sporting events and public shows.
• Develop proposals for potential clients and follow through on potential bookings.
• Generate catering contracts and establish payment arrangements in compliance with Finance Department and venue guidelines.
• Guide clients in preparation for events by interpreting & explaining contract provisions, policies & procedures.
• Keep clients informed as to the status of deadline schedules including, but not limited to, contracts, deposits, insurance requirements, menus, guarantees & other relevant event details.
• Detail all banquet event orders, concessions event orders, resumes, floor plans and cost estimates for assigned groups.
• Obtain client signature on contracts, banquet event/concessions event orders and cost estimates.
• Finalize & distribute all banquet event/concessions event orders, resumes & floor plans to the Events, Finance and Food & Beverage staff at least two (2-3) weeks prior to the event.
• Coordinate activities & schedules with the various service contractors/vendors for assigned events.
• Conduct client site visits & inspections as needed.
• Meet with clients to plan & organize food and beverage and logistics details for assigned events.
• Prepare event budgets, monitor event expenditures, produce revenue projections & monitor final billing.
• Maintain effective communication lines with Event, Operations, Food and Beverage, and Finance Departments.
• Follow-up on client requests, concerns and problems related to event details and escalate as needed to senior management.
• Follow up promptly with customers from first contact till the end of the event.
• Provide on-time service to guarantee client satisfaction.
• Ensure successful events by conducting routine and thorough checks of food standards and quality, room set up, and clients’ satisfaction level, before, during and after the event.
• For repeat clients, review past events to keep apprised of event details and clients’ expectations.
• Provide excellent customer service to internal and external guests.
• Develop and maintain a local customer base.
• Report to the Director of Food and Beverage information on potential sales leads and existing client relations.
• Maintain an active role in the local hospitality community & professional associations.
• Attend appropriate planning, organization and other departmental meetings in support of facility operations.
• Serve as Manager on Duty as required.
• Other duties as assigned.

Preferred Qualifications

• 1-2 Years Experience in Hospitality, Sales or Event Services Preferred
• Bachelor’s Degree or Equivalent Certification in Hospitality, Event Management, Food & Beverage Management or Related Field Preferred