Catering Coordinator

Catering Coordinator

Requirements

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be proficient with Windows operating systems
• Long hours sometimes required
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situation
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include compliance with the Avion Hospitality dress code and wearing nametag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
• Finalize all banquet/meeting details for sales bookings
• Maintain and solicit sales files for repeat catering business
• Maintain communication between all departments regarding customer requirements for catering and meeting business
• Complete BEOs for all meeting room functions/catering functions according to hotel SOPs
• Assist Food & Beverage Manager when necessary in supervision of banquet personnel to ensure group/catering functions are coordinated in a timely fashion
• Ensure that the Daily Event Listing report and BEO packets are generated on a timely basis and ensure accuracy
• Maintain regular compliance of meeting set call goals
• Attend and participate in daily/weekly sales meeting
• Attend weekly BEO/Operations meetings
• Attend monthly all-employee meetings and any other functions required by management
• Be familiar with all Avion Hospitality sales policies and house rules
• Ensure employees are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Meet and greet onsite contacts
• React to negative trends in the market place by implementing blitzes or catering promotions
• Review House Accounts daily to check for accuracy
• Any other duties as required

Preferred Qualifications

• Experience in a hotel or a related field preferred.