Casualty Specialist III

Casualty Specialist III

Requirements

• Property and Casualty licenses required. Must be obtained within 6 months of hire.
• 4 years previous auto or general liability claim experience preferred.
• Excellent verbal and written communication skills
• Excellent customer service skills
• Analytical with good decision-making skills
• Strong organizational skills and detail oriented
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment

Responsibilities

• Investigate, evaluate and resolve Commercial General Liability and Auto Liability claims.
• Provide exceptional customer service and commitment to bring assigned cases to a timely, proper resolution.
• Conduct a thorough investigation of coverage, liability and damages.
• Document facts and maintain evidence to support claim resolution.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale.
• Demonstrate technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicate effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
• Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes.

Preferred Qualifications

• 4 years previous auto or general liability claim experience preferred.