Casualty Claims Litigation Supervisor
| Company | AAA Club Alliance |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- BA/BS in business, insurance or related area, or equivalent combination of education and experience.
- 6+ years of experience in progressively responsible professional and/or supervisory position within a Casualty claims environment.
- Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
- Comprehensive understanding of all lines of coverage, including complex liability and damages issues
- Thorough understanding of the legal process associated with litigation of insurance claims
- Ability to interact with and direct defense counsel
- General knowledge of human resource processes and procedures
- Proficient math and computer skills
- Ability to prioritize work, organize time, and balance multiple projects
- Ability to supervise effectively in a virtual team environment
- Position requires effective critical thinking & decision making
- Ability to lead, coach, mentor, evaluate, motivate, and provide training, guidance, and constructive feedback
- Ability to travel
- Ability to work extended hours and/or weekends
Responsibilities
- Collaborates with defense counsel to identify strategy for negotiations and provides input as the face of the organization via phone or in-person mediations and settlement conferences.
- Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy.
- Monitors workload and reviews claims to ensure quality processing.
- Ensures consistent and high-quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement.
- Oversees the investigation, Processing and conclusion of all claims including up to trial
- Reviews files with adjuster for authority.
- Performs Quality Assurance Reviews (QARS).
- Works collaboratively with other departments on projects and offers assistance with expertise.
- Participates in Litigation and Executive Loss Committee Review Process
- Oversees the use of internal and external resources to effectively manage costs.
- May negotiate fee agreements with outside counsel.
- Monitors Performance of inside and outside counsel with periodic in person audits.
- Periodically meets with defense counsel in person or via teleconference to discuss strategic initiatives and cost management strategies.
- Conducts 30/60/90-day trial calendar review with staff.
- Participates in Local and Main Office Loss Committee Review.
- Arranges with manager to review complex and high exposure cases.
- Prepares authority request for director level authority.
- Reports on status of extra contractual cases to Executive Committee and or ECG.
- Keeps Manager apprised of Trial status.
- Responsible for effective management of defense costs and firm billing arrangements including bill pay review software.
- Periodically appears at proceedings for staff for staffing or training reasons.
- Communicates and enforces administrative policies and operating procedures.
- Communicates changes in policy and procedures.
- Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
- Recognizes employee achievement and counsels employee on performance issues.
- Ensures compliance of company procedures and Department Of Insurance (DOI) regulations.
- Responsible for insuring DOI and Customer complaints are resolved in a timely manner.
- Trains, coaches, mentors employees for their individual career development.
- Monitors staff to support warm transfers.
Preferred Qualifications
- AIC (Associate in Claims) certificate, CPCU (research)
- Licensing in multiple states
- Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
- Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
- Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
- Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
- Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
- Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc.