Casino Cage Supervisor
| Company | MGM Resorts International |
|---|---|
| Location | New York, NY, USA |
| Salary | $24.5 – $24.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Must be 21 years of age or older
- Two (2) years of previous experience required, Casino Cage experience preferred
- The ability to lead a team with effective listening abilities and strong judgment skills
- Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling
- Familiarity with Title 31 and understanding of state, federal, gaming regulations
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Capable of standing and walking for a majority of the shift
Responsibilities
- Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions in line with internal control standards
- Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations
- Provide excellent customer service, upholding the highest standards of the S.H.O.W. guest service program, address guest complaints, assist with MGM Rewards Member requests and disputes in a professional and timely manner, and oversee the delivery and measurement of guest service in line with the company’s core service standards and brand attributes
- Supervise and support the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures
- Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels
- Assist with Human Resources responsibilities, including fostering a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction. Ensure training and succession planning processes reflect the company’s commitment to diversity
Preferred Qualifications
- Casino Cage experience preferred