Cashiering Supervisor

Cashiering Supervisor

Requirements

• 3 years of management/supervisor experience
• 3 years of proven mortgage servicing experience.
• Proven expertise in supervising Mortgage Servicing Cash Management
• MSP platform experience
• Excellent math aptitude, attention to detail and excellent accuracy
• Proficient in MS Office Suite
• Ability to effectively communicate verbally and in writing.
• Excellent listening and organizational skills
• Provide superior customer service and work well with all internal and external customers.
• Client-centered focus
• Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions.
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities.
• Ability to problem solve and research issues when needed in an organized and detail oriented manner.
• Flexibility with scheduling on a day-to-day basis, including extended hours and/or Weekends and month-end and year-end hours required.

Responsibilities

• Supervise and lead the Cash Management team primarily onsite in the Phoenix, AZ Cash Servicing department as well as remote associates in various locations.
• Supervise Cash Payment applications to both performing and non-performing loans.
• Manage reconciliation and turn times of cash payment physical checks related to mortgage servicing and corporate checks.
• Responsible for managing timely reconciling of cash payment checks associated with both inbound and outbound service transfers.
• Supervise and manage default cash applications including but not limited to: reinstatements, liquidations, default servicing loan sale (short sales, third party sales, REO sales), state assistance funds.
• Supervise payoff processing components including incoming payoff wires and payoff checks. Ensure payoffs are processed within the required handling times.
• Supervise payoff quote processing to ensure payoff quote are handled and processed based on the correct state timelines, including default quotes.
• Supervisor responsibility for proper guidance to team members for payoff, payment, cash resolutions items.
• Ensure accurate processing of cash transactions, payments and payoffs based on various product and program requirements.
• Solve a variety of problems and deal with complex scenarios by using sensible resolutions and practical applications.
• Provide Cashiering assistance to various line of business requests including but not limited to investor reporting, escrow, default, customer care, collections, risk, audit and compliance.
• Supervision of secured cash management protocols and adherence to secure measures required for cash management: secured rooms, secured check storage etc.
• Assist Loan Servicing Leadership with delivery in required action plans, responses and deliverables relating to Cash Management exams and audits.
• Complete monthly Loan Servicing scorecards and implement needed changes
• Liaise between cash management third-party vendors for exception issues.
• Develop individual performance standards and expectations for all servicing staff; maintain production and quality department standards.
• Mentor and coach all direct-reports and provide performance feedback regularly.
• Supervise and monitor production and quality levels for staff.
• Actively/consistently promote a professional, open, honest, collaborative environment.
• Consistently monitor current processes for areas of improvement/risk and report all department activity to the Leadership Team.
• Ensure direct reports maintain and update all departmental policies and procedures along with implementation of appropriate controls including checklists and job aides.
• Conduct weekly 1:1s, team huddles, monthly and quarterly check-ins.
• Coach and train employees to constantly improve their skillsets and abilities and help them grow in their career.
• Support client, customer and internal departments in a timely manner. Demonstrate excellent customer service skills to maintain customer confidence and protects the operations by following Privacy Policy as well as keeping information confidential.
• Review completion of multiple daily exception reports, control reports and unapplied reports to determine required action needed to resolve.
• Monitor daily queues in multiple applications regulated timelines to ensure adherence to compliance guidelines.
• Ensure cross training is completed for support with resource capacity as needed.
• Partake in assignments for new initiatives and projects to enhance Cash Management.
• Perform additional responsibilities as needed.

Preferred Qualifications

No preferred qualifications provided.