Cash Operations Specialist

Cash Operations Specialist

Requirements

• Ability to perform independent research and perform complex tasks
• Ability to work in a team environment
• Strong attention to detail with ability to follow established policies and procedures
• Basic math and problem solving
• Basic knowledge of cash operations and the prescribed operating procedures, safety, security, and compliance and/or production standards and controls
• Ability to handle sensitive information with confidentiality
• Comprehensive customer service, communication, and interpersonal skills
• Proficient computer skills including Microsoft Office along with other various online applications as needed for the role

Responsibilities

• Prepare and process large volumes of currency/coin in a highly controlled team environment – apply developed job knowledge and experience to operate equipment and exceed district productivity and compliance metrics.
• Adhere to processes and procedures to perform initial receipt and verification, destroy large volumes of currency, and/or payout currency following procedures as described in procedure manuals – this requires using extensive knowledge of multiple procedural documents, including yearly revisions.
• Reconcile and balance physical inventory with internal automation systems using proprietary software designed for the cash function.
• Through trained observation, detect and secure counterfeit, old series, and/or altered notes, and prepare notes for transfer to the final disposition (must pass counterfeit certification test on a semi-annual basis).
• Use enhanced knowledge of currency circulation process and automated systems to help resolve operating exceptions and escalate when necessary – prepare supporting documentation for daily transactions and physical holdings including original source documents that will serve as the official record according to the system records retention manual.
• Perform under the frequent view of compliance and audit staff while maintaining focus on quality, controls, and productivity – employees perform their job responsibilities under constant video surveillance and engage with auditors to explain processes and procedures.
• Participates in bank wide and district events and/or projects.
• Adheres to the department policies and procedures.
• Performs other duties as assigned or requested.
• Adhere to the bank attendance policies through regular and prompt attendance.

Preferred Qualifications

• High school diploma and no prior experience – strongly prefer related work experience