Cash Office Associate

Cash Office Associate

Requirements

• Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

Responsibilities

• Responsible for the accounting bookwork practices at the store which includes the reconciliation and recording of drawers, balancing the office cash, lottery, and stamps. Assists in the research and investigation of any discrepancies. Keeps management fully informed.
• Prepares bank deposits or assists with their preparation, making sure they are completed in a timely manner with accuracy.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Assist customer service with answering phone calls with a polite and positive attitude.
• Uses intercom for necessary announcements or pages.
• Monitors the performance of cashiers and lot attendants and provides feedback to management.
• Follows and enforces all front-end policies and procedures. Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy and courtesy to customers.
• Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and departmental guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Preferred Qualifications

No preferred qualifications provided.