Cash Application Specialist

Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred
1-2 years customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
Posts and applies payments in hotel’s property management system as specified on remittances daily as they are received.
Reconciled remittance information to incoming payments, prepare written communication to clients on discrepancies and host meetings as necessary to ensure timely resolution internally and externally. Use reminders and escalations process until resolved.
Performs daily audit across all bank deposits/properties to ensure all payments received have been posted or applied accurately and timely to accounts receivable ledger.
Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy including performing any rebills when applicable.
Collaborates with other Credit and Billing Services and hotel team members to resolve payment issues (both posting and application of payment).
Assist with client portal registration and sub-systems for invoice and payment activities.
Collaborates with Training Manager, STAR Trainers and Department Manager on continuous improvement projects and initiatives.
Accountable for achievement of metrics and targets associated with the position.
May be required to work varying schedules to reflect business needs
Required to attend all training sessions and meetings
Ability to perform ‘Physical Requirements’ as explained below
Other duties as assigned

No preferred qualifications provided.