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Case Manager – Operations
| Company | Hear.com |
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| Location | Miami, FL, USA |
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| Salary | $20 – $20 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- 1+ years of experience in operations, case management, or admin support roles
- Tech savvy – you’re comfortable using CRMs (we use Salesforce), Google Workspace, and Microsoft tools
- Strong written and verbal communication skills (you explain things clearly, with a smile—even over email)
- Ability to prioritize, organize, and make things happen without micromanagement
- A growth mindset—you’re always learning, improving, and open to feedback
Responsibilities
- Own the day-to-day coordination of customer journeys from order to delivery
- Communicate clearly with customers and internal teams to resolve issues quickly and kindly
- Verify orders and customer info with hawk-like accuracy
- Liaise with providers, track shipments, manage timelines, and keep everyone on the same page
- Spot problems before they happen and jump in with solutions
- Keep systems (and your inbox) clean, updated, and organized
Preferred Qualifications
- Bonus points for experience in healthcare, customer service, or logistics
