Case Developer 1
| Company | Public Consulting Group |
|---|---|
| Location | Chula Vista, CA, USA, El Cajon, CA, USA, San Diego, CA, USA |
| Salary | $19 – $26.5 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Proper etiquette including customer relation techniques, strong verbal and written communications skills.
- Knowledge and understanding of company services and ability to articulate and answer questions related to those services.
- Ability to prioritize work and meet deadlines.
- Ability to recognize and maintain the confidentiality of all materials in the work setting.
- Understanding of modern office methods and practices, efficient with computers.
- Ability to establish working relationships with federal, state and county agencies as well as the public.
Responsibilities
- Manages incoming referrals and assures all appropriate information is entered into the case management system.
- Manage processes that assure timeliness and customer satisfaction.
- Obtains signatures on all the required forms and documentation.
- Support the customer check-in process at the front desk as needed.
- Manage incoming calls, directing them to the appropriate personnel or department as needed.
- Assist in the preparation and submission of monthly caseload reports, ensuring accurate and timely data.
- Support with Front Desk Coverage as Needed.
- Compile training and quality assurance data for management reviews.
- Accurately input data and generate reports to support quality assurance efforts.
- Support with scheduling training sessions for staff.
- Assists with other duties as assigned.
Preferred Qualifications
- High School Diploma or equivalent required. College degree preferred.
- 2+ years of relevant work experience, Social Service background a plus.