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Carrier Account Coordinator
| Company | Spot Freight |
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| Location | Indianapolis, IN, USA |
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| Salary | $19 – $19 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree preferred
- Previous sales or 2+ years of customer service experience
- Proficient in Microsoft Office Suite
- Strong communication skills – persuasiveness, assertiveness, confidence, resiliency
- Organization and attention to detail
- Confident decision-making skills, problem-solving ability, and issue resolution
Responsibilities
- Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
- Ensure consistent operations by following established business processes.
- Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
- Answering incoming calls, auditing load information, and entering load data when booking loads.
- Tracking and tracing booked shipments, as needed.
Preferred Qualifications
- Bachelor’s degree preferred
