Caregiver Field Support – Level I or 2
| Company | Intermountain Healthcare |
|---|---|
| Location | Aurora, CO, USA |
| Salary | $28.9 – $45.52 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong research, organizational and analytical skills as well as the ability to teach users.
- Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.
- Ability to successfully function in a fast paced, service-oriented environment.
Responsibilities
- Works most tickets daily to resolves typical computer issues; while following listed procedures and responding to messages according to priority schedule.
- Monitor, troubleshoot and resolve system issues. Adequately documents resolution to issues in ITIL ticketing system. Maintains and updates knowledge base.
- Keeps user base informed of systems changes (i.e., software/hardware upgrades, planned down times, system unavailability).
- Disseminates information to Digital Technology Services and caregiver base when appropriate, while updating support staff regularly on the status of projects, incidents, service requests and system changes.
- Supports new and existing systems while keeping abreast of technology changes.
- Participates as the primary agent in the setup and implementation of desktop systems, which includes, but not limited to, hardware, software, network connectivity, telecommunications and backup systems.
- Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.
Preferred Qualifications
- Bachelor’s Degree in Information Systems
- 2 years of work experience in a related support field.
- Certifications CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST)