Care Team Representative

Care Team Representative

Requirements

• High school diploma or GED required
• Strong oral and written communication skills
• Computer literate – including Microsoft Office
• Organizational skills required
• Must meet minimum typing requirements

Responsibilities

• Provide excellent customer service to external customers and internal support to an assigned team
• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed
• Provide detailed notes on phone calls, and track and code documentation according to standard processes
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
• Resolve issues with one call/one-person responses
• Investigate customer feedback
• Track trends
• Assist with developing corrective/preventative actions
• Perform administrative tasks

Preferred Qualifications

• Clerical or customer service experience or equivalent combination of education and experience preferred