Care Strategy & Operations Associate

Bachelor’s degree in Business, Finance, Economics, or similar analytical subject area
3+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
Highly proficient in Microsoft Excel
Strong analytical and strategic thinking skills; able to proactively identify issues and implement data-driven solutions
Exceptional ownership mindset with the ability to independently manage high-impact projects
Comfortable communicating across stakeholders and driving alignment in cross-functional environments
Exceptional organizational and project management skills, and strong attention to detail
Ability to thrive in a fast-paced, high-growth startup environment
Work authorized in the United States and native or bilingual English proficiency
Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Support the execution of strategic initiatives across our Admissions and Care Delivery teams, including hiring, retention, performance management, and workflow operations
Assist in identifying and addressing operational inefficiencies through data analysis and process improvement recommendations
Coordinate cross-functional efforts to support key business priorities, collaborating with internal teams to ensure effective execution
Contribute to initiatives aimed at reducing administrative burden for care teams, including documentation improvements and communication workflow updates
Participate in vendor evaluations to help improve the client experience
Own and maintain weekly and monthly KPI reporting to track team performance and surface insights for leadership