Care Specialist: In-Force Operations
| Company | Guardian Life |
|---|---|
| Location | Pittsfield, MA, USA, Bethlehem, PA, USA |
| Salary | $48170 – $72260 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- BA/BS degree or equivalent proven experience preferred.
- 2 plus years of experience in a customer service role.
- Skills for a consumer-centric mindset; you know how to deliver exceptional Wow experiences.
- Experience and a desire to be empowered problem solver and decision maker.
- Strong collaboration with colleagues
- Exceptional and proactive communication skills and are confident to present ideas.
- Excellent organizational skills and attention to detail across a variety of assignments
- Comfortable learning and using proprietary computer applications.
Responsibilities
- Own the client experience by engaging directly with clients, acting to simplify requests by providing an outstanding customer experience.
- Reach out directly to clients, keeping them informed of their request status each step of the way.
- Process financial and non-financial transactions for life and disability insurance products in compliance with regulatory and business requirements and time standards.
- Learn to process straight forward and complex transaction requests including but not limited to payments, policy changes, disbursements, title changes, etc. across multiple lines of business.
- Develop subject matter expert level knowledge of operational products and processes, including fraud controls, mitigating risk, and driving process improvements.
- Collaborate with peers to achieve team goals, operating at a high level of consistency to deliver quality and productivity standards.
Preferred Qualifications
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No preferred qualifications provided.