Care Management Coordinator
| Company | CVS Health |
|---|---|
| Location | Kansas, USA, Iowa, USA, Mississippi, USA, Minnesota, USA, Illinois, USA |
| Salary | $21.1 – $36.78 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years in behavioral health, social services, or a related field relevant to the program focus
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role
- Access to a private, dedicated workspace to fulfill job requirements effectively.
Responsibilities
- Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
- Inform the assigned care manager of newly identified health/safety risks or service needs
- Complete care coordination activities delegated by the care manager within an established timeframe.
- Inform the assigned care manager and/or associate manager of any identified quality of care issues.
- Passionately support the member’s care coordination needs and drive solutions to address those needs.
- Use problem-solving skills to find alternative contact information for members who are unreachable by care management. Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.
- Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.
Preferred Qualifications
- Case management and discharge planning experience
- Managed care experience