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Care Management Associate
| Company | CVS Health |
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| Location | Ohio, USA |
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| Salary | $18.5 – $31.72 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Recent experience working for other MCOs, specifically within the last 5-7 years in the state of Ohio.
- Experience may be replaced with recent employment with healthcare organizations or companies.
- Must be able to pass and obtain CANS assessments certification within 90 days of employment.
- Ability to handle escalated calls.
- Problem solving skills in stressful situations.
- Ability to multitask in multiple systems at one time.
- Ability to take initiative in own learning.
- Ability to articulate how you contribute to a positive work environment.
Responsibilities
- Work on an inbound care management queue line, responding to questions and inquiries from both members/guardians or parties assisting with services.
- Take referrals for OhioRISE, confirming Medicaid eligibility and processing the referral.
- Complete Health Risk Assessments for all members assigned.
- Practice a high level of professionalism and compassion at all times when interacting with various departments or member representatives.
- Support administrative needs that involve comfortability with working in complex data systems, an Electronic Record System and/or Excel.
Preferred Qualifications
- Associates degree, or other specialized health care certifications or training.
- Desire and interest in helping individuals with behavioral health care needs.
