Care Guide – Bilingual – Spanish

Care Guide – Bilingual – Spanish

Requirements

• Candidates must be able to accommodate a 12-8p PST schedule.
• Masters degree in a psychology related field
• 1 year experience in a behavioral health setting
• 2 years (formal or informal) experience working with children, youth or families
• OR
• Bachelor’s degree and NBC-HWC or ICF certified
• 5 years relevant experience, to include direct service in a behavioral health setting
• 1 year (formal or informal) experience working with children, youth or families
• Strong coaching skills— experience with child and family focused CBT, motivational interviewing and SMART goal setting
• Proficiency in SI, NSSI, HI, SUD, and ED risk assessments required

Responsibilities

• Thoroughly review assessment results gathered during the onboarding process to gain a deep understanding of the unique needs, challenges, and goals of each member seeking coaching or care coordination services.
• Refer members to the most appropriate crisis resources in the case of imminent risk.
• Support members on safety/risk-related concerns as they arise either in live or asynchronous communication by conducting a comprehensive risk assessment and creating a safety plan with the family.
• Provide safety support for all members in Brightline’s care (i.e. receiving services from a coach, therapist, or prescriber).
• Complete mandated reports and other documentation to ensure appropriate legal processes and protocols are followed.
• Re-evaluate members’ fit for Brightline services (Coaching or Therapy) after a safety event.
• Refer families to relevant community resources, including support groups, local agencies, and other social services (e.g. food, housing, financial assistance) that can significantly enhance their care experience.
• Provide hands-on support to California families who may need assistance in navigating services within or outside of Brightline.
• Facilitate internal referrals to Brightline Therapy services, if appropriate, ensuring families can access clinical services in a timely manner.
• Coordinate external referrals to partner organizations such as schools, community health services, external therapists, primary care, EAP, and affiliate networks when necessary.
• Provide evidence-based, culturally responsive behavioral health coaching to children, teens, and parents.
• Tailor care plans to align with the family’s preferences, values, and cultural context.
• Deliver personalized coaching through video sessions and asynchronous chat using our digital tools.
• Ensure accurate and organized record-keeping of assessments, safety plans, referrals, and interactions with families.
• Adhere to relevant privacy and compliance standards for all documentation.

Preferred Qualifications

• Training and experience conducting Safety Planning and Mandated Reporting is strongly preferred
• A passion for learning and growth — skilled in providing and receiving feedback that leads to effective collaboration and a stronger team connection