Care Coordinator / Medical Office Assistant

Company	DaVita
Location	Iowa, USA, Texas, USA, South Dakota, USA, Tennessee, USA, Nebraska, USA, Wisconsin, USA, Denver, CO, USA, Illinois, USA
Salary	$19 – $27
Type	Full-Time
Degrees
Experience Level	Mid Level

High school diploma or GED required
At least two (2) years of experience in healthcare. ESRD experience preferred.
Ability to work with and resolve confidential information and/or issues using discretion and judgment
Excellent verbal communication skills over the phone
Proficiency with Microsoft Office/Excel/Outlook
Prior experience navigating various insurance portals
Prior experience working with Electronic Medical Records systems preferred
Commitment to service excellence and patient satisfaction
Excellent verbal and written communication skills
Ability to work autonomously

Helps identify eligible resources for patients
Navigates resources for patients
Assists with the referral process & coordinates appointments
Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
Assist the care management staff with implementation and initiation of referral forms, gathering clinical information, initiating the process of appointment scheduling.
Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
Act in accordance with the DaVita mission and values to deliver high quality care to our patients.

1-3 years clinical medical office experience
CNA, MA experience is a plus
Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)
Experience navigating insurance payors
Experience working in direct patient care/support
Experience working in a medical office environment