Care Coordinator – LPN/RN – Program Associate – Clover Care Services
| Company | Clover Health |
|---|---|
| Location | Jackson Township, NJ, USA |
| Salary | $22 – $32 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Current and valid Compact LPN or RN license (required)
- High School Graduate/GED/Equivalent Work or Vocational/Technical School/Diploma (required)
- Current Basic Life Support (BLS) (required)
- At least 2 years of related work experience
- Valid driver’s license and access to a vehicle (required)
- Proficient in computer use and experience using EMRs, Athena preferred
- Comfortable working with members of diverse social, ethnic, and cultural backgrounds
Responsibilities
- Initiate outreach to newly identified and existing targeted Clover Medicare Advantage (MA) plan members
- Introduce the DCM program, explain benefits and conduct needs assessments
- Collaborate with members to address any barriers to completing appointments including transportation, scheduling and overall provider satisfaction
- Provide education to members on dialysis adherence
- Build relationships with dialysis providers to track completed and missed appointments
- Follow-up with members for missed appointments to understand reasons and offer assistance as needed including transportation services and scheduling assistance
- Identify chronically non-adherent members and engage to uncover barriers
- Schedule follow-up appointments with CCS providers as needed
- Refer members to Supportive Care or Behavioral Health for clinical decline or reconsideration of hemodialysis continuation
- Document assessments in the electronic medical record and maintain accurate records in the program tracker
- Work collaboratively with internal and external resources including providers and behavioral health specialists, pharmacists, nephrologists, and dialysis center care managers
- Monitor reports and dashboards to identify trends and discover opportunities for improvement
- Take on other projects, duties and responsibilities as may be assigned
Preferred Qualifications
- Case management or care coordination experience
- Able to communicate fluently in English and Spanish, both orally and in writing (preferred)