Care Coordinator Family Support

Care Coordinator Family Support

Requirements

• Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Empowers families through education and support to enable them to take a lead role in planning for and responding to their family’s needs.
• Maintains direct contact with families through telephone and face-to-face visits as often as determined by the family’s Plan of Care and based on the individual/family specific needs.
• Assists the family in accessing programs/services to address their needs, including but not limited to: mental health, substance use, domestic violence, basic needs, and parenting.
• Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Coordinates identification of and referral to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports to document case and compliance updates.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Other duties as assigned.

Preferred Qualifications

• Case management experience.
• Experience and familiarity with community resources.
• BS/BA degree in a related field (Human Services, Social Work, Psychology, Substance Abuse, etc.) preferred.
• Experience with EHR (electronic health records) systems.
• Bilingual (Spanish) candidates preferred.