Care Coordinator

Care Coordinator

Requirements

• Bachelor’s degree in a clinical behavioral health field (i.e., counseling, social work), preferred
• Two+ years of experience in case management, care coordination and/or behavioral health
• Potential for competency in multiple Electronic Health Record Systems

Responsibilities

• Collaborate with BHMs both in-person and virtually to assess patient needs, support the implementation and follow-up of care plans, and contribute to team-based treatment planning within the Collaborative Care Model
• Engage directly with patients, both face-to-face and telephonically, to provide education, emotional support, and assistance in accessing external community and behavioral health resources; serve as a patient advocate and care navigator
• Utilize knowledge of common mental health disorders to deliver informed care, including timely follow-ups, crisis intervention, and coordination during discharges from behavioral health hospitalizations
• Maintain accurate and timely documentation of all patient interactions in electronic health systems, ensuring compliance with HIPAA and organizational standards for reporting and confidentiality
• Work independently in a fast-paced clinic setting and remote environment while continuously building expertise in the CoCM and promoting continuity and quality of care across services

Preferred Qualifications

• Proven + Passionate Drive – A love for and commitment to patient impact while also driving clinical outcomes
• Collaboration Dedication – The desire to work as a team with a diverse set of behavioral and physical health providers to ensure ‘Whole Patient Care, Upfront and Ongoing’. Ability to manage one’s own time efficiently. Resourceful problem solver who can take charge when appropriate and ask for guidance when needed
• Growth Mindset + Agility – The understanding that to best serve patients in an ever-changing world, the most effective Care Coordinators must be able to learn, grow, and pivot accordingly