Care Center Manager II
| Company | Blue Cross Blue Shield |
|---|---|
| Location | Avondale, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School Diploma
- 3 years in healthcare management, directly serving patients
- BLS Certification required within 30 days of hire
- Excellent patient or customer service and communication skills
- Proficient PC skills
Responsibilities
- Under the direction of the Director of Operations, responsible for and facilitates day-to-day clinical operations within the Care Center, including facility opening and closing, managing patient, staff and provider interactions and overall operations.
- Oversee the operational efficiency and quality of care center services, including direct supervision of medical assistants and patient experience coordinators and other staff as determined by the Director of Operations.
- Manages and oversees human resources functions, such as hiring, onboarding, and training, and ongoing performance management to build and develop a high-performing team committed to service excellence.
- Collaborate closely with the Care Center team to ensure the Care Center’s performance in effective value-based care and are aligned with Key Performance Indicators (KPIs).
- In cooperation with Care Center team, ensures staff meetings and huddles meet Prosano’s ‘Healthy Huddle’ experience standards.
- Oversee systems and processes vital to the Care Center operations, including scheduling, workflow, and supply management systems.
- Be an ambassador in the local community – building relationships with other healthcare providers, social/community organizations, and marketing partners.
- Other duties as assigned.
- Working hours include morning, night, or weekend hours.
- This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed.
Preferred Qualifications
-
No preferred qualifications provided.