Care Advocate II or III
| Company | Cambia Health Solutions |
|---|---|
| Location | Salt Lake City, UT, USA, Post Falls, ID, USA, Yakima, WA, USA, Tacoma, WA, USA, Medford, OR, USA, Burlington, WA, USA, Boise, ID, USA, Pocatello, ID, USA, Spokane, WA, USA, Moscow, ID, USA, Portland, OR, USA, Vancouver, WA, USA |
| Salary | $27.2 – $38.9 |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Mid Level, Senior, Expert or higher |
Requirements
- Associate’s degree or clinical certification such as a CNA or Medical Assistant for Care Advocate II
- 5 years of health-related experience including at least 2 years of Care Advocate or similar experience for Care Advocate II
- Associate’s or Bachelor’s degree and clinical certification as a Drug & Alcohol Counselor, a Mental Health Certified Counselor or Advisor or LPN for Care Advocate III
- 8 years of health-related experience with at least 2 years’ experience providing direct patient care for Care Advocate III
- Strong communication skills with the ability to effectively interact with a wide variety of individuals on highly sensitive topics
- Strong customer service skills including active listening, patience, and compassion, all while maintaining confidentiality
- General organization, data entry and administrative skills
- Proven track record of successfully handling multiple tasks and prioritizing workload
- General digital literacy (including use of Microsoft Office, Outlook, Internet search)
- Basic knowledge of medical terminology and familiarity with topics such as specific disease and lifestyle topics and related resources
- Ability to research and problem-solve in a creative manner
- Ability to identify when it is appropriate to refer to others
- Knowledge of health-related topics and a general understanding of clinical services programs such as Utilization Management, Care Management and Disease Management
- Proven ability to actively engage and motivate others to take action regarding their health
- Proven ability to work in a team environment and actively participate in team success
- Ability to understand clinical documentation such as hospital discharge plans or clinical progress notes to make appropriate care management referrals
- Demonstrated ability to be proactive such as taking on additional projects to further develop skills.
Responsibilities
- Connects with members identified for the Regence Pregnancy Program via outbound phone calls or emails
- Applies motivational interviewing and behavioral change principles to encourage engagement in health-related activities and programs
- Educates members by providing the tools and information they need to participate in nationally recognized preventive screenings, discharge, and treatment plans
- Works with a Care Manager to assure that member needs are met through identification and referral to appropriate resources, including referrals to licensed clinical staff (as appropriate)
- Uses the applicable care management platform to appropriately record and track member interactions
- Initiates outbound telephone calls to members who are hospitalized or utilizing the emergency room to provide assistance
- Provides members with support, reassurance, and education to improve the member’s ability to make informed healthcare decisions, navigate care options, and to take actions in order to improve well-being and prevent/minimize disease
- May assist with activities in support of the Clinical Services Team, including but not limited to program communications and training
- Identifies areas in need of improvement in all aspects of the program, and provides recommendations for solutions.
Preferred Qualifications
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No preferred qualifications provided.