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Care Advocate – Case Manager
| Company | Spring Health |
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| Location | St. Charles, IL, USA |
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| Salary | $60000 – $73000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- A Bachelor’s degree in a similar field is required
- Proficiency in English & Spanish required
- Experience working with diverse populations and backgrounds within the social work industry
- Excellent listening, written and verbal communication skills
- Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks
- Stable transportation and ability to work from multiple onsite locations
- Located within a 10 mile radius of job location listed
Responsibilities
- Identify and make referrals for work-life, financial & legal, and basic needs support
- Link employees to appropriate local and national resources via one-on-one consultation and referral list(s)
- Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals
- Offer consultation related to navigating mental health resources and available workplace benefits
- Assist in actively linking employees to appropriate mental health treatment options and provide support throughout applications and follow-ups as needed
- Electronically document and track metrics/outcomes
- Represent Spring Health and help to support/reinforce program parameters and goals
- Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints
- Submit reporting documentation of all client and organizational activities on a routine and timely basis
- Attend customer meetings as requested/appropriate
- Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
- Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals
- Demonstrate cultural humility and promotion of diversity, equity and inclusion
Preferred Qualifications
- Experience helping organizations manage evolving workforce environments and norms is a plus
- Experience connecting individuals to resources quickly in times of crisis is a plus
- Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus
- Experience assisting individuals through burnout, managing work-life balance is a plus
- Depth of knowledge of community resources
- Knowledge or experience in working with retail employees is a plus
