Care Advocate

Care Advocate

Requirements

• A Bachelor’s degree in a similar field is required
• Bilingual in Spanish and English required
• Experience working with diverse populations and backgrounds within the social work industry.
• Ability to balance the needs of multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Depth of knowledge of community resources.
• Excellent listening, written and verbal communication skills.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks.
• Stable transportation and ability to work from multiple onsite locations
• Located within a 10 mile radius of job location listed

Responsibilities

• Identify and make referrals for work-life, financial & legal, and basic needs support
• Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other work-life support resources and provide support throughout applications and follow-ups as needed
• Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.
• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits
• Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed
• Spring Health benefit promotion: relationship building with customer POCs, tabling events, benefit overviews, rounding, wellness events, etc.
• Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral)
• Represent Spring Health and help to support/reinforce program parameters and goals
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints
• Submit reporting documentation of all client and organizational activities on a routine and timely basis
• Attend customer meetings as requested/appropriate
• Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
• Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals
• Demonstrate cultural humility and promotion of diversity, equity and inclusion

Preferred Qualifications

• Experience helping organizations manage evolving workforce environments and norms is a plus.
• Experience connecting individuals to resources quickly in times of crisis is a plus.
• Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.
• Experience assisting individuals through burnout, managing work-life balance is a plus.
• Knowledge or experience in working with retail employees is a plus.