Capacity Portfolio Representative – Flatbed

Capacity Portfolio Representative – Flatbed

Requirements

• High School Diploma or GED equivalent
• Strong decision-making, multi-tasking, communication and interpersonal skills
• Ability to persuade, motivate, influence, and negotiate with others

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Preferred Qualifications

• Bachelor’s degree from an accredited college or university
• Value a diverse and inclusive work environment
• Experience using customer perspective to guide decisions and actions
• Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations