Capacity Portfolio Representative – Entry Level Full Time

Establish and maintain carrier relationships through lead generation, cold calling, and referrals
Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
Proactively post, negotiate, and secure available capacity to meet customer needs
Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
Regularly review and act on carrier feedback to improve service
Identify and recommend the best payment solutions for each carrier based on their needs
Assist carriers with cash advances and resolve payable issues to ensure smooth operations
Collaborate with internal teams on shipment updates, problem resolution, and operational execution
Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
Identify root causes of issues and implement solutions to enhance performance

6+ months of work or internship experience in roles such as customer service representative, retail sales associate, service industry customer service role, or campus/student ambassador
3+ months of work or internship experience in roles like inside sales, outside/field sales, business development, door-to-door sales, lead generation, account executive, sales lead, leasing agent/real estate, or broker
3+ months of work or internship experience in project management, marketing, account management, entrepreneurial ventures, logistics, supply chain, or similar roles
Bachelor’s degree from an accredited college or university
Value a diverse and inclusive work environment
Have experience using customer perspective to guide decisions and actions
Can persuade, motivate, influence, and negotiate with others
Display strong decision-making, multi-tasking, communication and interpersonal skills
Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations