Capability Specialist
| Company | OXOS Medical |
|---|---|
| Location | Denver, CO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- ≥ 2 years’ hands-on experience in radiology environments (hospital, clinic, or imaging center)
- Demonstrated ability to design and deliver technical training for adult learners
- Strong understanding of radiographic imaging principles, DICOM/PACS workflows, and healthcare IT architectures
- Exceptional verbal and written communication skills, with comfort presenting to clinical and technical audiences
- Proven organizational skills: managing multiple projects, schedules, and customer relationships
- Willingness to travel up to 50%
Responsibilities
- Design and deliver on-site and virtual training programs for radiologists, technologists, and support staff
- Certify customer users to competency standards within defined timelines
- Provide live demonstrations of core features, workflows, and troubleshooting techniques
- Create and maintain multimedia resources: step-by-step guides, quick-start cards, e-learning modules, and video tutorials
- Update all materials to reflect software upgrades, hardware enhancements, and customer feedback
- Publish and organize content in the central training portal
- Define and track KPIs such as time-to-first-quality image, error-rate reduction, and post-training satisfaction
- Analyze performance data to identify knowledge gaps and recommend targeted interventions
- Conduct ‘refresher’ clinics and on-demand coaching to sustain proficiency
- Solicit qualitative feedback during training sessions to uncover usability issues or workflow bottlenecks
- Partner with Sales, Product, Engineering, and Customer Success teams to translate feedback into product and process enhancements
- Document recurring issues and maintain a knowledge base of field-proven solutions
- Act as the customer advocate for training needs and system integration challenges
- Coordinate logistics, scheduling, and travel for training engagements across assigned territories
- Report progress, risks, and insights regularly to the Customer Success leadership team
Preferred Qualifications
- Licensed Radiologic Technologist (RT) or equivalent certification
- Familiarity with Learning Management Systems (LMS) and e-learning authoring tools
- Experience in instructional design and multimedia content creation
- Basic troubleshooting skills for imaging hardware and software systems