Capability Learning Strategist – Business Applications

Capability Learning Strategist – Business Applications

Requirements

• Bachelor’s degree
• Minimum of 3 years of learning advisory experience (requirement gathering and solutioning)
• Minimum of 3 years of client relationship management experience
• Minimum of 1 year of Technology domain learning experience
• Minimum of 6 months of Microsoft product knowledge

Responsibilities

• Manage the programs for a capability, including setting the strategy for its content maintenance, sustainability, and accessibility ​
• Develop learning for the latest Dynamics 365 applications and features (ex. Field Service, D365 Marketing, Customer Insights, Retail, Commerce, etc.)
• Leverage data to make regular content management decisions (retire, retain, refresh)​
• Manage program enrollment and marketing/communications​
• Provide domain expertise of capability for activities, such as solutioning and curation recommendations​
• Partner and collaborate across capabilities and towers to share program resources / content​
• Connect with business stakeholders and SMEs to understand business priorities and support curriculum planning and roadmap prioritization​
• Work with the appropriate Reporting team (GPA) to create standard program data reports and shares with the Service Delivery Lead(s), Capability Leads, Tower Leads, and Advisors
• Lead and Guide, day-to-day business or Ad Hoc / Special Projects as directed
• Gather inputs for learning strategy objectives, expectations, evaluation criteria
• Understand business requirements
• Follow the Learning approach and plan per the direction of Managers to align strategy with business priorities
• Data analysis
• Evaluate inputs for Learning strategy (including leveraging of talent roadmaps and other talent management tools to support learning plans and the business area’s broader Talent Strategy)
• Provide support in analyzing skills & audience needs and determining gaps by collecting and collating the information needed from the appropriate sources. This may be directly from the business, or other L&LD and Accenture Learning teams
• Provide input to the Learning Strategy – includes recommending the learning approach/program or improvements to existing programs, together with the business case or rationale for the learning solution
• Solution Planning – solve for the learning need, evaluate, and identify the best learning solution and determine comprehensive approach to meet business requirements
• Partner to create the Learning Plan based on the Learning Strategy
• Evaluate the efficacy of the Learning solution (through session debriefs, faculty feedback, evaluation reviews, etc.)
• Work across the ecosystem to engage partners as needed for Learning needs analysis (For example: Partner with LPD, LXD and bringing them on to the strategy, to get support with design.)
• Engage with Sponsors and Stakeholders across the Learning Ecosystem to understand and confirm business requirements
• Provide ongoing and post session analysis to Business Sponsors /Stakeholders
• Research and curate (update existing materials /learning assets) to include in the curriculum
• Create new courses & curriculum to meet the business requirements
• Maintain/update curriculum based on the desired retain, refresh, and retire guidelines
• Create/update learning guidance resources (learning path, training, and curriculum site/pages)
• Full understanding of stakeholder and business sponsor expectations
• Assist in the annual curriculum planning process and the documentation of the plan
• Gather best practices and external solutions that might help address capability gaps
• Gather inputs from Stakeholders and Business Sponsors
• Understand business priorities, learning objectives that feed into curriculum planning
• Provide guidance in the development and recommend actions to take in maintenance of curriculum
• Partner with Return on Learning (ROL) for the annual curriculum planning process, timelines, affordability, budget approvals, etc.
• Working knowledge of Ongoing Planning Tool (OPT) used to estimate annual affordability for the curriculum
• Create/update learning guidance resources (learning path, curriculum sites/slides)
• Coordinate with Credentialing team to ensure certifications are included in platform, tracking and certification reports
• Work on frameworks, put in place processes to meet ROL guidelines
• Participate in weekly status meetings and provide guidance to address risks and issues
• Source content, curate, and provide context on the learning request
• Test and QA materials
• Recruit SMEs and facilitators
• Work with Faculty & Learner Experience to prepare faculty
• Develop plan; obtain sponsor inputs and approval
• Identify materials maintenance plan (course content/materials)
• Coordinate with PoC to identify topics/SMEs and develop agenda
• Partner with LXD / LPD to design & develop the content
• Determine if current vendor training is available to meet the business requirement
• Design and update content for portal pages (example ToF page links)
• Evaluate platforms to deliver sessions, and store training materials (for example: media exchange, teams, web session, etc.)
• Partner with Delivery to execute course
• Vendor relationship management (may include reporting, SSO integration, license and voucher activities)
• Review and select vendor; manage contracts; secure business case approval, vendor empanelment
• Coordinate with vendors, Vendor team, and Delivery for session schedules; support delivery of vendor trainings & certifications
• Drive the execution of the learning program/s and assess feedback
• Define communication plan and manage delivery of communication materials/learner marketing and messaging
• Build training plans, complete analysis ongoing
• Assist the Capability Lead and/or Capability Learning Strategist Associate Manager in the execution of the learning strategy and plan, to include but not be limited to the following:
• Identify and confirm learning value metrics with business sponsors
• Create evaluation strategy
• Analyze metrics to derive insights to take better data driven business decisions and create plan for action
• Review session feedback, working with LPD for materials updates
• Work with specialized teams (for example, CDI, Business Reporting Group, or Analytics) to create reports, dashboards that meet the requirements of Stakeholders, and include KPIs
• Oversee the implementation of work plans and report status
• Assist in identifying risks that might occur in the implementation of the program/project plan and suggest workarounds to mitigate risks
• Assist with virtual trainings (ad hoc or learning series)
• Help plan and implement learning campaigns, monitor, analyze and report on results of the campaign
• Develop and execute the communication strategy (Working with partners to create newsletters, videos, additional communications for learning/certification campaign)
• Manage learning program mailbox for internal trainings offered, including set up and monitoring, working with extended learning teams (for example KM), respond to queries

Preferred Qualifications

• Microsoft Certification in Dynamics 365 or Power Platform
• Minimum of 3 years of learning strategy experience
• Minimum of 3 years of innovative learning solutions experience
• Minimum of 3 years of problem-solving experience
• Minimum of 3 years of influencing others
• Minimum of 3 years of financial planning and budgeting experience