CAN – Manager – Process Operations Walmart Connect
| Company | Walmart |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-7 years experience in digital operations, support or related leadership role
- Proficient in sales enablement and project management tools such as Salesforce, JIRA, Confluence and CMS platforms
- Strong knowledge of digital media and its industry best practices
- Strong analytical and problem-solving skills, enabling you to make data driven decisions effectively
- Demonstrate operational rigor by consistently seeking innovative solutions to enhance processes and address system inefficiencies
- Able to analyze, document and map operational processes through workflows
- Demonstrated success in leading complex, cross-functional programs and teams
- Advanced stakeholder management
Responsibilities
- Document current processes and create detailed process maps to provide a clear understanding of workflow and dependencies
- Evaluate existing business processes to identify areas of improvement, inefficiencies, and bottlenecks
- Work closely with cross-functional teams to gather input, feedback, and insights to refine and optimize processes
- Identify opportunities for process improvement and implement changes to enhance efficiency, reduce costs, and improve overall performance
- Facilitate and manage the change process associated with implementing new or modified business processes
- Effectively communicate changes, updates, and improvements to all relevant stakeholders within the organization
- Support the sales enablement and training teams with providing inputs to training employees on new processes and ensure that they are equipped to adapt to changes effectively
- Establish and enforce standard operating procedures to ensure consistency and compliance across the organization
- Explore and recommend technology solutions that can automate and streamline business processes
- Offer support to Sales, Client Services and Campaign Delivery teams, addressing day-to-day challenges and ensuring smooth workflow
- Act as a point of contact for operational issues, working to identify, troubleshoot, and resolve problems that may arise
- Facilitate communication between different teams, ensuring that information flows seamlessly and operational needs are met
- Maintain and update documentation related to operational processes, ensuring that information is accurate and accessible to relevant stakeholders
- Assist in the training and onboarding of new staff, ensuring they are well equipped to contribute effectively to operational processes
- Responsible for End-to-end process and systems setup for new ad product implementations
- Provide operational guidance and support for new ad product commercialization plan
- Support the sales enablement team with training, tools, and other resources to support go-to-market
- Support updates to the media playbook and rate card
Preferred Qualifications
- Bonus: retail media operational experience