Call Center Representative - Full-Time

Call Center Representative – Full-Time

High school diploma or equivalent required.
Two years working in general medical office or call center experience required.
Ability to receive and express detailed information through oral communications, visual acuity, and the ability to read and understand written directions.
Ability to work and function with distraction in Contact Center setting.
Excellent computer skills.
Minimum typing skills of 60 wpm.

Schedules patient appointments.
Assists operations manager with training and mentoring new staff.
Maintains and updates all contact information.
Makes next day patient appointment calls.
Discusses patient outstanding account balances to assist the medical group business office.
Assists with operations of the call center to build, support and maintain patient satisfaction and loyalty.
Ensures a professional, positive company image is projected through phone interactions.
Handles distressed callers with patience and understanding.
Resolves problems by clarifying patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction, and escalates to operations manager when needed for resolution.
Contributes to team effort by accomplishing related results as needed.
Updates job knowledge by participating in educational opportunities.
Enhances the organization’s reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
Keeps printer/fax equipment operational by following established procedures; reporting malfunctions.

Prefer graduate of an accredited medical receptionist or similar program, or two years in a health care or customer service setting.
Clinic experience preferred.
Medical secretary or other medical technician/specialist certification by an accredited program preferred.
Knowledge of medical terminology preferred.
Knowledge of staffing/scheduling preferred.