Call Center Representative

Education: High School Diploma or GED.
Minimum one year of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).
Valid Driver’s License.
Reliable transportation to and from work location.
Ability to operate office equipment daily.
Ability to take and pass a background and pre-employment drug screen.

Call utility customers to schedule appointments for gas meter exchanges.
Dispatch utility jobs to field service techs first thing in the morning and periodically throughout the day.
Possess excellent communication skills which are essential for dealing with field service techs and customers.
Ability to intensely focus on multiple tasks throughout the day.
Route work to field service technicians by dispatching work orders to a handheld device.
Excellent organization skills to sort and separate field service work orders and send them to service techs in the field.
Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders.
Manage inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Assist with administrative and other duties as assigned.

Education: Post high school/GED classes or degree
Experience: 2 or more years of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).